Refund policy

At KUMO, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return according to the policy below.

Returns

We accept return requests within 2days of receiving your order.

To be eligible for a return, the item must:

• Be unused and unworn
• Be in the same condition in which you received it
• Have its original tags attached
• Be in its original packaging
• Include proof of purchase or order details

To request a return, please contact us at kumostore55@gmail.com before sending the item back.

Return Address

Approved returns should be sent to:

42A, Ambrose Nagar
Somanur Road, Karumathampatti
Coimbatore, Tamil Nadu – 641659
India

Please do not send any item to this address before your return request has been approved by us.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive the wrong item, contact us at kumostore55@gmail.com as soon as possible.

Please include your order number and clear photos of the item and packaging so that we can review the issue and provide an appropriate solution.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Personalized or custom-made products
• Products that have been used or worn
• Products without original tags or packaging
• Sale or clearance items, where specified
• Gift cards

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We currently do not offer direct exchanges. If you would like a different product or size, you may request a return for the eligible item and place a new order after your return has been approved.

Return Shipping

Unless the item received is damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer.

For damaged, defective, or incorrect items, please contact us before returning the product so we can provide further instructions.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If your refund is approved, the refund will be issued to your original payment method. Processing times may vary depending on your payment provider or bank.

If you have not received your refund after the expected processing time, please contact us at kumostore55@gmail.com.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

KUMO Store
Email: kumostore55@gmail.com